Letter: Hospital needs an ombudsman
I met an Aspen senior citizen on Friday.
She surprised me that she recognized me. I was deeply honored and modest.
She pulled me aside to mention her immediate pressing medically concerned correspondence to deal with her service, professional, administrative, communications, physician-protocol and political troubles with Aspen Valley Hospital.
I suggested to her that she needed an obudsman, also known as a citizen’s advocate. I let her know that the ombudsman was begun in Sweden and that in the early 1980s the University of California at Berkeley had a program to promote the usage of the ombudsman for our country.
What is an ombudsman, you ask? It is a person who serves people who have problems to be solved in any bureaucracy, whether government, judicial or corporate. The person cuts red tape. This person has open, easy access throughout the bureaucracy from the top to the bottom. No door is closed to this agent for the people.
Aspen Valley Hospital should have an ombudsman. What about it, interim Aspen Valley Hospital Administrator John Sarpa? It’s a smart and cool way to begin your legacy, whether short term or long term, as a hospital chief executive officer, don’t you agree, Mr. Sarpa?
In closing, this very old female senior citizen was typing about 11 different letters to mail out just because of her grueling, puzzling and inimical ordeals with Aspen Valley Hospital.
John Sarpa, stand up and be counted. Visit the Aspen Senior Citizen Center to personally meet with and interview our Aspen old folks, who you could be less than five years from now, too. Spend two to three hours there with each one of your visits to do a good job as the professional who you are.
Emzy Veazy III
Burbank, Calif., and Aspen