Power returns after 3-hour outage affects thousands of Holy Cross Energy customers in Roaring Fork Valley | AspenTimes.com

Power returns after 3-hour outage affects thousands of Holy Cross Energy customers in Roaring Fork Valley

Staff Report
A shopper reaches under the plastic lining covering fresh produce in Aspen’s City Market on Monday, Oct. 26, 2020. The store’s employees were covering all refrigerated food with plastic to hold the refrigeration as long as possible and closed off the freezer sections with caution tape to deter shoppers from opening the doors.
Kelsey Brunner/The Aspen Times

Power was back online Monday afternoon in the Roaring Fork Valley after a three-hour outage for thousands of Holy Cross Energy customers.

Officials said Xcel Energy lost the transmission feed that supplies HCE’s power supply to the Roaring Fork Valley. They did not say what caused the feed to drop just before 9:30 a.m.

More than 21,000 customers were without power in Pitkin, Garfield, Eagle and Gunnison counties during the outage.

By about 1 p.m., the Holy Cross service map showed no outages and power fully restored in all of the affected areas. The valley issues came from the feed going to the Basalt transmission substation, which supplies power to Basalt, Snowmass, and Aspen and other parts of the valley, HCE said.

In an update just after 3 p.m., Holy Cross officials said they had put in “temporary measures to return service to all locations affected by this morning’s outage. There may be some brief disruptions as we return the HCE system to full operations this afternoon.” 

Holy Cross officials said at 12:30 p.m. that Xcel crews were patrolling their transmission line between Carbondale and Basalt, and the power started to return in the next 30 minutes to the valley.

The outage occurred just before 9:30 a.m., and according to an outage map on Holy Cross Energy’s website nearly 13,000 customers in Pitkin County were without power.

Tyler Christoff, director of utilities for the city of Aspen, confirmed Monday morning that an Excel Energy transmission line that feeds into the city’s electric grid as well as Holy Cross’s went down.

“Crews are working to restore power hopefully quickly to the community,” he said early Monday. “It’s a waiting game.”

The wait wound up lasting three hours.


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