Update on Carl’s Pharmacy health plan | AspenTimes.com

Update on Carl’s Pharmacy health plan

Dear Editor: I would like to make the community aware that Carl’s Pharmacy is now contracted with United Healthcare insurance. It took a bit longer than anyone expected, but we are capable of re-submitting claims dating back to Jan. 1, 2011 in order to reimburse patients (where applicable).

To make this as smooth as possible please follow these directions: Call Carl’s Pharmacy at 925-3273, upon hearing the first voice press “3,” then “4” at the second voice. This will send you to the voice mail for pharmacy. Please leave a message with the following information: your name (and others in your family), date of birth, contact phone number, and that you have United Healthcare. We will then look through your records, find prescriptions we filled in the month of January, and attempt to resubmit. Once complete, we will call and let you know the amount we need to refund and choose the best way to complete the transaction. If you have already submitted a paper claim to Medco, we will be unable to do any kind of reimbursement. Please be aware that other rejections may apply.

Please call Carl’s Pharmacy with any questions. The voice-mail is preferred so we can take the appropriate time with each issue.

Thanks for your understanding and continued support

Stacy Alder

Manager, Carl’s Pharmacy

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