Stars shine all season
ASPEN Aspen’s stars don’t just shine in the sky, they beam from behind the counters, on the slopes and among the sales racks in the stores of Aspen and Snowmass Village.Or so say members of the Aspen Chamber Resort Association and the town of Snowmass Village special events staff, which awarded $500 and the first annual “Star of the Season” to Rachel Huntoon of Aspen and Janice “Rusty” Rust of Snowmass Village.This week’s awards were part of the new Faces of Aspen/Snowmass initiative to improve guest service in the resort communities. The program includes a “how to” book for new employees, a mystery-shopper program to gauge service at area outlets, as well as the awards.Since February, ACRA has honored “Stars of the Moment” with tokens redeemable for up to $15 in prizes – guests can pick up tokens at information offices and reward good service. And, each month, ACRA and Snowmass Village honored a “Star of the Month” with a gift valued at $150 and eligibility for the “Star of the Season,” and the $500 in cash.Huntoon is a three-year veteran of the Gant who earned a promotion from front desk agent to front desk manager, and then transferred because of her “passion for guest service” to the concierge desk, according to an ACRA press release.
“Every moment Rachel is working, her main priority is to accommodate our guests and she is continually trying to find ways to do it better and better,” said Huntoon’s nomination form.”Part of our mission is to recognize and reward employees like Rachel for their passion for great service,” Dorothy Frommer, director of guest services for ACRA, said in a prepared statement.Pat Logan nominated Rust, a shuttle driver for the town of Snowmass Village for five years.”Being visually impaired, I have difficulty getting around Snowmass Village,” Logan said in her nomination letter. “All the drivers are great about helping me … [but] on a dark night with ice and snow [Rust] knew I could not see to walk and she took me to the front door where I was going. She is always upbeat, friendly and ready to help and direct passengers.””If you’re going to pick somebody who’s face is going to meet our guests, it’s got to be Rusty. … She always has a smile on her face,” said Beth Albert, communications manager for special events in Snowmass Village.For more information, visit http://www.facesofsnowmass.com, call Beth Albert with the Snowmass Village Marketing Department at 922-2298, or call Dorothy Frommer at the Aspen Chamber Resort Association, 948-6319.
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