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Russians touched by Aspen professionalism

Dear Editor:

As the only Russian snowboard pro at Aspen Skiing Co., I have worked with many former compatriots over the past years. And as many other instructors, I have met a fair share of wealthy, famous, noble, etc., clients.

However, this January I was fortunate to work with a high-ranking Moscow official (a minister, in fact), and I feel compelled to share my experience. Not only the man himself is overwhelmingly educated, athletic, witty and kind hearted at the same time, but his whole family was so authentic, friendly, sincere, knowledgeable and sensible, so eager to learn and absorb the “Aspen idea,” so open minded and receptive, a real treat to be with, on and off the ski slopes.

Yes, we are in the business of renewing the human spirit, and I have always been proud to be a part of it, but after two weeks with these people I honestly feel that my own spirit has been magically renewed, and I said to the minister during the farewell: “You and your family leave me with a warm, serene optimism for the future of Russia.” He was moved, really.

Yesterday I received a phone call from Moscow. The minister’s wife, who made quite a few waves on the slopes by her extraordinary looks and impeccable style, while skiing on snow blades, told me how thrilled they were with their remarkable Aspen winter vacation, how different it was from all their European experiences and how grateful they are to wonderful locals, to name just a few:

– outstanding concierges at St. Regis;

– remarkably friendly folks at Aspen Sports at St. Regis;

– always ready, prompt and smiling guys at Buttermilk rental shop;

– super kind, happy and professional lifties on all mountains;

– exquisitely service-oriented staff at Gwyn’s, Cloud 9 and Lynn Britt’s Cabin (not to mention the elegant food!);

– exceptionally professional, energetic and happy Ski and Snowboard School staff.

It is my sincere pleasure to pass this on, Aspen locals – great job touching tough Russian hearts!

P.S. Big money does not necessarily ruin everything – this time it is quite the opposite.

Olga Loutokhina

Aspen


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