RFTA’s excellent customer service | AspenTimes.com

RFTA’s excellent customer service

Going downvalley on RFTA Oct. 18 to catch a train, I dropped the case for my glasses when I changed buses. The dispatcher found the case within minutes after I left the terminal.

He radioed to the bus driver, a gentleman who was probably more comfortable speaking Spanish. Working through the driver and the dispatcher, I was able to give RFTA my address in Illinois. A few days later the eyeglasses arrived in Illinois.

To me this was a wonderful illustration of what makes Aspen and the Roaring Fork Valley great. Resourceful and diverse people who are alert and able to get the job done. A bus system, free for a senior like me, with a customer orientation.

Thanks, RFTA and Aspen, for a heart-warming experience.

Dick Carrigan

Warrenville, Ill.

Support Local Journalism

Support Local Journalism

Readers around Aspen and Snowmass Village make the Aspen Times’ work possible. Your financial contribution supports our efforts to deliver quality, locally relevant journalism.

Now more than ever, your support is critical to help us keep our community informed about the evolving coronavirus pandemic and the impact it is having locally. Every contribution, however large or small, will make a difference.

Each donation will be used exclusively for the development and creation of increased news coverage.

For tax deductible donations, click here.

Start a dialogue, stay on topic and be civil.
If you don't follow the rules, your comment may be deleted.

User Legend: iconModerator iconTrusted User