Internet outage Tuesday caused by dump truck that cut lines in Carbondale

Staff reports

The internet outage Tuesday afternoon that affected much of the Roaring Fork Valley was caused by a dump truck that cut lines in the midvalley, according to a spokesperson for Comcast.

The outage, which stretched from Aspen to Glenwood Springs, hit during the middle of the day and lasted nearly four hours. It also affected cell service in the area.

“This happened a little before 1 p.m. and was caused from a third-party dump truck that hit and cut our aerial lines,” Leslie Oliver, director of media communications for Comcast’s Mountain West region, said in an email Tuesday evening. “It happened in Carbondale, and impacted Comcast services to our customers throughout the valley.”

Oliver said local crews were able to repair the damaged lines “as quickly as they could” and the network capacity remained strong after the repairs.

There was also an outage late in the evening of May 5 but Oliver did not immediately have information on the cause of that outage.

Officials from Verizon, which also had issues Tuesday afternoon along with other cell companies, did not return emails seeking comment.