Dear Editor:Franziska Bass is a counter agent for United/Air Wisconsin in Aspen. I want the traveling public as well as her coworkers and superiors to know she is special.Earlier this summer, my sons and I arrived at the Aspen airport to depart for our long anticipated summer vacation. At the United counter Franziska asked us to step up to the counter so she could help us. Shortly thereafter she determined a serious problem with our three tickets to Boston. My sons were actually supposed to have been on an earlier flight. Rather than lecture me on the importance of carefully reading one’s itinerary, Franziska made our problem her problem.These were hot summer days of oversold flights and weight-restricted planes. This fine young woman wasn’t going to let that reality keep me from giving up hope on our planned departure. Franziska kept our spirits up and let us know she wouldn’t stop helping us, even if we did not get to depart. Franziska stuck with us. She even held the door open for us, as we were the last three passengers to leave the terminal to the tarmac and our flight to Denver.United Airlines and Air Wisconsin are very lucky to have Franziska hard at work for them. Thanks again, Franziska. Whit, Nicky and I had a great vacation!A.D. FullerSnowmass
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