Factory Surplus comes through | AspenTimes.com

Factory Surplus comes through

Dear Editor:

What great customer service at Factory Surplus in Glenwood! When I went to top up my raft at put-in today I was very surprised to see that my pump had mysteriously partially disintegrated.

It had been stored with all the gear all winter, but inside the house in a big plastic tub so it couldn’t have been weather-related. I borrowed a pump from two nice guys and had a great float. Then I went to Factory Surplus, where I bought the pump last July.

They looked at it and immediately gave me a new one. And because they didn’t have the size I originally bought they gave me a bigger one. Talk about customer service above and beyond expectations! Factory Surplus – you rock!

Bronwyn Anglin



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