Easy access for bitching | AspenTimes.com

Easy access for bitching

Taking a complaint to the top will be easier for customers at the four local ski areas this season.

The Aspen Skiing Co. is adding “yellow phones” on the slopes to provide skiers and riders with direct access to the mountain managers, according to spokeswoman Rose Abello.

If a skier wants to complain to Aspen Mountain manager Steve Sewell, for example, that they are being blinded by too many glitzy ski suits, they can locate one of the special phones and it will dial direct to his office.

If Sewell’s not in, it will ring over to one of his assistants, according to Abello.

Skico COO John Norton, estimated six phones will be spread out among the four ski areas – probably two each at Ajax and Snowmass and one each at Highlands and Buttermilk.

“We don’t want to make it too easy to complain,” he quipped, adding that if the idea is too successful, the Skico might have to keep changing the phones’ locations to keep complainers guessing.

The managers will also accept compliments, but Abello said the nature of the customer-service phones will likely be to let people vent.

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