Aspen hires new parking director | AspenTimes.com

Aspen hires new parking director

Staff report

Following a parking scandal last year that revealed more than $600,000 in fraudulent parking-meter transactions, the city of Aspen announced Tuesday that is has hired a new parking director.

Mitchell Osur of Carbondale was chosen from a competitive pool of more than 40 applicants, according to a statement released by the city Tuesday. Osur currently works as the director of customer communication and fulfillment for American Recreation Products in Boulder. His background includes extensive customer service, management responsibility, logistics and budget oversight.

The city of Aspen reassigned previous Parking Director Tim Ware in October following the parking scandal in which parking meters in the city were scammed with prepaid, maxed-out debit cards. Because the parking meter system used batch processing, the cards weren’t declined until the end of the day, long after the paid-parking was granted. The city reassigned Ware as its ice facilities supervisor after he had served as parking director since 1997.

In March, a third-party auditor found that the city’s loss due to the parking scam was about $230,000. The audit cost the city $48,000. In that report, the auditor found the city was aware it could update its software as early as 2009. The firm believes the parking scam began in January 2012.

In July 2011, a meeting between the Parking Department and City Manager’s Office determined that the $360,000 software upgrade was not worth eliminating approximately $30,000 a year in declined transactions.

The qualities the city of Aspen management were looking for in a new parking director included strong leadership and management skills, keen financial oversight abilities, proactive customer service and someone who is forward thinking about policy, technology and planning, according to the city.

“We are really looking forward to having Mitch join us as the next director of parking services,” said Randy Ready, assistant city manager. “He brings an outstanding blend of skills in customer service, leadership and financial management to the job. His local experience in the business community and his knowledge and love for Aspen will help him hit the ground running.”

Osur’s experience working in Aspen includes serving as regional manager for Aspen Sports, overseeing 14 retail and rental locations, including the pro shop at the Aspen Golf Club. He has worked closely implementing metrics to measure success for customer service and warehouse activity, supervised external communications and owned and managed a $12 million sporting-goods business for more than 30 years in Rochester, New York.

The salary range for the position is $69,950 to $95,826. Osur’s salary will be $89,000. He starts June 29. A complete job description can be found at http://www.aspenpitkin.com.


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