An unsatisfied customer
I have purchased a ticket on United to fly from Aspen to Fort Lauderdale, Fla., in late November connecting through Denver and Houston.
I receive an e-mail that my itinerary has now been changed and I’m connecting through Newark, N.J. Unhappy with this change, I contact United to find out why. Four calls and each agent tells me something completely different. Finally I go back on united.com and create a new itinerary that connects me through Houston after being told several times that what I just accomplished was impossible.
I was even told that there are no more United flights from Denver to Houston. I call a seventh time and this time tell the agent the series of flights I want. Voila! I’m ticketed through Houston, and my new itinerary is $113 less than what I originally paid. Of course I want a credit and I’m told to request it online.
This morning I heard back. Denied! I call and get a supervisor. They’ll gladly refund my $113 but it will cost me $150 to get the refund. Nonnegotiable! What a way to do business! What a way to keep a longtime client happy! I’m writing to the president of the company. Stay tuned.
Broadcaster Jim Williams of KSPN and KNFO is leaving the valley after eight years of serving as the voice of Aspen, Basalt and Roaring Fork high school’s sports.