Airport staff not to blame for United’s problem |

Airport staff not to blame for United’s problem

In response to your Daily Comment of Dec. 2, you are absolutely right about overbooking being a continuous problem.

I worked for United Express, then run by Aspen Airways, but soon to be taken over by Air Wisconsin, a number of years ago. I cannot tell you how incredibly difficult it was to communicate with, let alone persuade, Appleton (headquarters for Air Wisconsin), that the Aspen market was different, difficult and unique.

On many issues, CERTAINLY on overbooking, we begged them not to let it happen, ESPECIALLY during peak fly days. We may as well have been speaking to a snowman on a summer day.

As I remember, overbooking is controlled by United Airlines, with input from their regional carriers, in this case, Air Wisconsin. The reason I make this point is that I want everyone to know that the personnel at the United counter at the Aspen airport have NO CONTROL over what happens with controlling booking practices.

The core group is experienced, hard-working and will do anything for the passengers, and the seasonal employees certainly want everything to go smoothly on their shifts. I hope everyone will have sympathy for these men and women over the holidays and during difficult days.

As for telling someone who matters about this situation, go to the United Airlines and Air Wisconsin Web sites.

Carol Duell


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