A tip for diners
December 22, 2010
On Oct. 22, 2010, a friend and I ate at the Red Onion in Aspen. On my credit card I left a $4 tip on a $19 lunch – a 21 percent tip. My credit card bill showed that I had been charged a $9 tip with the 4 apparently being changed to a 9.
I called the Red Onion twice and was assured that the overcharge would be corrected, but nothing was done. I sent letters to the Red Onion manager and owner, which were received on Nov. 11. As of Dec. 20 the overcharge had not been rectified. In a phone call the other day, Dec. 21, I was assured by the manager that it would be corrected.
I write this letter to warn diners that it is very easy to change a 3 to an 8 or a 4 to a 9 on a hand-written credit card bill signed at your table. Very few people would notice the higher charge a few weeks later when glancing over their credit card charges for the month. Buyer beware!