A dining disaster | AspenTimes.com
YOUR AD HERE »

A dining disaster

(This letter was originally addressed to the general manager of the Silvertree Hotel.)Dear Editor:On the evening of Feb. 17, I went to your restaurant with my family, looking forward to a great steak dinner and a good bottle of wine. What transpired for the next hour was about a complete list of restaurant missteps as is possible to cram into a dining experience. Chronologically:1. The hostess looked us over and with great irritation said: “I can seat you, but you have to be done in 45 minutes.” (Sigh.) Perhaps my not leaving made me deserve what happened next.2. I ordered the 14-ounce strip steak (medium) with béarnaise, garlic potatoes, two grilled cheese sandwiches for the kids, and a bottle of a 2000 vintage French wine. 3. My server attempted to serve my dinner almost as soon as I had returned from the salad bar. I sent him away.4. My server brought me a bottle of the correct Chateaux and opened it. I noticed then it was not a 2000 vintage, but a 2001. When I asked about this and confirmed the listing on the wine list, the server said, “We reserve the right to substitute vintages.” Later in the evening, when I complained to the manager, he repeated the same thing, saying, “It really doesn’t matter – it’s on our wine list.” I asked him to show me – of course he couldn’t.5. I was served a grilled slice of ribeye (prime rib) and told that this was a stripsteak. When I pointed out that the difference was obvious, I was sullenly ignored.6. The barnaise sauce was broken and curdled.7. The vegetables were perfectly cooked – for a crudits plate, crispy and semiraw.8. My daughter tried to go out the fire exit onto the balcony to see the fireworks and was told it “was locked.”9. I was not offered dessert or coffee – just the bill (45 minutes were up).I recognize on occasion things happen, but locked fire doors and fraudulently representing vintages are both illegal. I hope that this generates some changes in the operations of what appears to be a commercial success.Morgan de MarignySan Antonio, Texas


Support Local Journalism

Support Local Journalism

Readers around Aspen and Snowmass Village make the Aspen Times’ work possible. Your financial contribution supports our efforts to deliver quality, locally relevant journalism.

Now more than ever, your support is critical to help us keep our community informed about the evolving coronavirus pandemic and the impact it is having locally. Every contribution, however large or small, will make a difference.

Each donation will be used exclusively for the development and creation of increased news coverage.

For tax deductible donations, click here.
 

Start a dialogue, stay on topic and be civil.
If you don't follow the rules, your comment may be deleted.

User Legend: iconModerator iconTrusted User