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We’re Open: Roaring Fork Conservancy

Business name: Roaring Fork Conservancy

Address: 22800 Two Rivers Road, Basalt, CO 81621

Phone: 970-927-1290

Web: www.roaringfork.org

Email: info@roaringfork.org

Social: @rfconservancy (Twitter), @roaringforkconservancy (Facebook/Instagram)

Aspen Times: How have you gotten creative during this time? What have you done to keep your customers engaged?

Roaring Fork Conservancy: Along with continuing our regular work on projects, policy and monitoring water quality, we have modified our education and events to keep up with the changing times:

Online educational resources: RFC educators have been working hard to create online educational resources and activities for local teachers and families. These free resources provide easy-to-use videos and Google forms to help ease the burden that teachers and parents are facing during school closures. We are excited to continue to connect youth to science, nature and our rivers, using different platforms. Users can learn about a water droplet’s journey to the river, catch up on a Brooksher Watershed Institute presentation, tour the watershed from home, or listen to a read-aloud of the children’s book “Dee Dee the Fryingpan River Dipper.” These programs are also being shared across the state through Colorado State University’s National Western Center teacher listserv. All these online education resources can be found at www.roaringfork.org.

22nd Annual Fryingpan & Beyond River Cleanup: From May 18 to 22, volunteers picked up trash along the Fryingpan and Roaring Fork Rivers. New this year was instead of it being a single day event and just focused on the Fryingpan River and Town of Basalt, we asked residents to pick up trash throughout the Roaring Fork Valley during this week. Volunteers were asked to take photos and post them to personal social media pages, tagging Roaring Fork Conservancy, and emailing them to us to be entered into a prize drawing.

AT: What’s the most important thing the community can do to support you?

RFC: Keep an eye on the rivers! If you see trash, please pick it up. If you are concerned about something on or around the river, or see something cool or interesting, take a picture and email it to info@roaringfork.org. If you choose to recreate on the rivers, be safe and considerate, and, as always, leave no trace. As a nonprofit organization, we rely on monetary support from the community. This year, in the absence of our annual fundraiser, other events and most programs, your donations are more important than ever. Consider becoming a member or business member for additional benefits! Donations of any denomination are much appreciated and will be used to protect our local rivers and watershed.

AT: Where can we find your most current offerings and updates?

RFC: The best place to look for our most up to date event information is www.roaringfork.org/events. For fun summer activities to get to know the Roaring Fork Watershed better, check out www.roaringfork.org/activities.

AT: What has been the best customer experience or comment you’ve had since the crisis started?

RFC: We value all the kind words we’ve heard, but it especially touches our hearts to hear from local youth. Recently, we received a letter and drawing from a young child that said, “Thank you for protecting our rivers. Your work is important because animals need clean water. My family enjoys rivers.”

AT: Is there anything else you’d like to add regarding your business during the pandemic?

RFC: We hope you have the opportunity to stay connected with us and the rivers. To learn more, sign up for our emails and follow us on Facebook and/or Instagram with #roaringforkconservancy and @roaringforkconservancy to stay up to date on the latest with local rivers and RFC. Join our mailing list here www.roaringfork.org/volunteer.

We’re Open: Strange Imports

Business name: Strange Imports LLC

Address: 423 Main St., Carbondale, CO 81623

Phone: 970-963-7100

Web: www.strangeimports.com and www.etsy.com/shop/StrangeImportsLLC

Email: dave@strangeimports.com

Social media: @StrangeImports (Facebook), @strange_imports (Instagram), @Strangeimports (Pinterest)

Aspen Times: How have you gotten creative during this time? What have you done to keep your customers engaged?

Strange Imports owner David Dixon: I both import product from my yearly travels as well as help my local clients with marketing their antiques, fine arts and rarities to my clients around the world. During the pandemic, lots of my local clients (like all of us!) have been stuck at home reorganizing their belongings and we’ve been busy bringing in some wonderful pieces that otherwise have been gathering dust in the attics and cellars of Aspen. Thankfully we’ve always had good websites with clients throughout the world. I’ve worked on keeping our social media active and have put extra effort into keeping fresh inventory on our websites. For local walk-by traffic, we redid our window displays so clients can shop and text orders from the sidewalk.

AT: What’s the most important thing the community can do to support you?

DD: Continue supporting all our local brick-and-mortar retailers. Carbondale and the entire Roaring Fork Valley have always been incredibly supportive of local retailers and businesses. As a 38-year resident, I’ve seen a lot of changes in the valley and I know how important local brick-and-mortar retail is to keeping our downtowns vibrant and lively!

AT: Where can we find your most current offerings and updates?

DD: We bring in fresh inventory virtually every week. The best place to see what’s new is to stop by the shop or check our websites.

AT: What has been the best customer experience or comment you’ve had since the crisis started?

DD: I’ve had so many locals stop by to see how we’re doing and to express their gratitude for having us in their community.

AT: Is there anything else you’d like to add regarding your business during the pandemic?

DD: We’ve registered a COVID safety plan with the county and have implemented a bunch of precautions and extra cleaning protocols to make sure our clients can shop safely.

We’re Open: Ski.com

Business name: Ski.com

Address: 210 AABC suite AA, Aspen, CO 81611

Phone number: 970-925-9500

Website: www.ski.com

Email: agents@ski.com

Social media: @skivacations (Facebook), @skicom (Instagram/Twitter), @skidotcom (YouTube)

Aspen Times: How have you gotten creative during this time? What have you done to keep your customers engaged?

Ski.com: The travel industry has been hit especially hard by COVID-19, and there are a lot of companies that won’t come out of this on the other side. While doing everything in our power to refund or rebook thousands of affected reservations, our goal over the past two months has been to keep our audience engaged with content to provide hope and entertainment, while also letting everyone know that we are here, we were in good standing and we are ready to help people get back to the mountains next season, or whenever they’re ready. Examples of this include our “You Will Travel Again” video series; apres-themed food recipes paired with classic ski movies; custom Ski.com Zoom backgrounds, including one that makes the Zoomer appear to be riding a chairlift; a list of books that let people travel through their pages from the comfort of home; a contest for the best love letter written to skis; and ski season bingo.

AT: What’s the most important thing the community can do to support you?

Ski: We started here in Aspen in 1971, and though we work with resorts around the world, this is our home and one of our most important destinations. For our business, the most important community here is the travel community, which includes the resort, our large collection lodging partners, activity providers and transportation companies. We are all in this together and it’s important that we all work in tandem to do everything we can to get people to safely experience Aspen Snowmass this winter. We are also here to help any locals get out there to see something new, whether it’s taking advantage of the Ikon benefits by going to Steamboat for the weekend or perhaps something more exotic like Japan or Switzerland.

AT: Where can we find your most current offerings and updates?

Ski: Everything can be found at www.ski.com and www.ski.com/all-deals. For anyone interested in traveling this winter but who wants to eliminate some stress with the option of canceling for free, visit www.ski.com/flexible-cancellations.

AT: What has been the best customer experience or comment you’ve had since the crisis started?

Ski: We have worked closely with our partners around the world on behalf of our customers to find favorable outcomes for anyone affected, and we are very proud of the results. While we of course can’t please everyone, we have had a great deal of positive feedback from people for whom we have helped recoup monies or reschedule travel. Our biggest differentiator is our high level of service, and though we wish for different circumstances, it was great to be able to rise to the occasion and make them feel good about booking their trip with Ski.com. We are also receiving a lot of positive feedback about our recent marketing. Many have communicated to us that they are enjoying how we’re inspiring them to engage with us in fun and creative ways while making them smile.

AT: Is there anything else you’d like to add regarding your business during the pandemic?

Ski: We employ about 130 employees and independent contractors, most of whom live in Aspen and the Roaring Fork Valley. Some of our people have been with us for more than 30 years, and we are very happy to report that we have not laid off or furloughed anyone at our company. We are proud of the work we have done for our thousands of distressed customers, and we are proud of the messaging we have disseminated about our business. We are looking forward to the next chapter, and we are going to do our best to get people to come back to Aspen Snowmass when the time is right.

We’re Open: Radio Boardshop

Business name: Radio Boardshop

Address: 400 E. Hopkins Ave., Aspen, CO 81611

Phone number: 970-925-9373

Website: www.radioboardshop.com

Instagram: @radioboardshop

Aspen Times: How have you gotten creative during this time? What have you done to keep your customers engaged?

Radio Boardshop: We have been shifting our focus to our Instagram profile and letting people know we are open and what new summer goods we have coming in each day. We have been working on our online shopping, but it’s a work in progress and we hope that people will still seek us out and support local.

AT: What’s the most important thing the community can do to support you?

RB: Support local, in all aspects. Whether it’s food, drinks, clothes, shoes, sk8boards, snowboards — we are all in this together. We encourage you to reach out for any needs you may be looking for and we can do our best to special order anything we may not have in stock. Thanks in advance!

AT: Where can we find your most current offerings and updates?

RB: Right now you can follow us on Instagram @radioboardshop for the most current deals, updates and new product arriving daily.

AT: What has been the best customer experience or comment you’ve had since the crisis started?

RB: Locals have been the biggest supporters since day one and have continued to show support even in these strange times. The best experiences have been seeing how many people quickly took to splitboarding during the pandemic. The excitement and stoke surrounding splitboarding was super gratifying, as was being able to make sure everyone was able to make turns while the snow was still awesome. We love snowboarding, we love our community and look forward to keeping people styled forever.

AT: Is there anything else you’d like to add regarding your business during the pandemic?

RB: We are open seven days a week from noon to 6 p.m. Monday through Saturday, and noon to 5 p.m. Sunday through May. Normally we supply unlimited high fives, but due to social distancing we will be supplying elbow taps and foot dabs to keep the stoke high. Thanks again for supporting local.

We’re Open: Aspen Over Easy

Business name: Aspen Over Easy

Address: 515 E. Hopkins Ave., Aspen, CO 81611

Phone: 970-710-7337

Web: www.aspenovereasybreakfastclub.com

Email: aspenovereasybreakfastclub@gmail.com

Facebook/Instagram: @aspenovereasybreakfastclub

Aspen Times: How have you gotten creative during this time?

Aspen Over Easy: We have been expanding our menu to offer additional fresh-baked pastries and donuts daily. Being able to tinker and tweak our recipes, we have been able to perfect these new tasty treats. Fabijan, our baker, has perfected his signature rustic white bread which we have utilized for sandwich buns, whole loaves and even bake-at-home options so that you can bring that fresh bread smell into your own kitchen. He also has created meat “rollies” that mimic an East Coast favorite of pepperoni rolls. In addition to baking our own breads, we have created some house meat pie recipes that have been a hit amongst our staff. We can’t wait to roll them out to the public!

AT: What have you done to keep your customers engaged?

AE: Creating new menu items and new concepts like our take-and-bake meals and breads have kept both us and our customers on their toes. Not only can you learn the process of cooking your own masterpieces at home, the kids can get involved, too. Free samples of our new pastries are available so you can see what all the hype is about. We also will be releasing some picnic packages which will have everything to help you enjoy a sunset at Smuggler in style. Additionally, our signature mimosas and Bloody Mary’s are provided in convenient take-away containers for the final touch to a perfect meal!

AT: What’s the most important thing the community can do to support you?

AE: Pick-up breakfast or lunch! Order a to-go cocktail! We are also offering gift certificates to gift to friends and family, or treat yourself to brunch at a later date! If you’re walking around the core, come by and get a Bloody Mary from out front at the Bootsys pop-up bar while you wait for your meal to be prepped upstairs!

AT: Where can we find your most current offerings and updates?

AE: We update our social media platforms on the regular. Watch Instagram for all the latest and greatest, as well as promotional deals of the day!

AT: What has been the best customer experience or comment you’ve had since the crisis started?

AE: The Aspen community is a tight-knit group and they have been unconditionally supportive. Whether it’s someone stopping by for a mimosa out front or picking up brunch to-go, we have been humbled by the support and outpouring of love. We felt extremely appreciated at the response we received from Aspen Valley Hospital upon providing meals for their staff. It was our pleasure to whip up some brunch for them, but the outpouring of love they showed back has motivated us to keep our heads up and the bacon sizzling.

AT: Is there anything else you’d like to add regarding your business during the pandemic?

AE: We are here for you, Aspen! We’re trying new recipes and welcome your feedback. None of this would be possible without the hard work and dedication of our wonderful staff. You have stood by us, we’re here to fill your bellies and keep you nourished through thick and thin!

We’re Open: New Belgium Ranger Station

Business name: New Belgium Ranger Station

Address: 100 Elbert Lane — Snowmass Village Mall on Fanny Hill

Phone number: 970-236-6277

Web: www.rangerstation.org

Email: wendy@rangerstation.org

Social media: @newbelgiumrangerstation

Aspen Times: How have you gotten creative during this time? What have you done to keep your customers engaged?

Ranger Station: We’ve been carefully listening. We’re going to open for takeout in honor of Memorial Day Weekend. We’ve got big cans of Mountain Time Lager and Remember the ’80s? We’ll have New Belgium’s newest 1985 IPA which is super juicy, hazy and delicious. Also available in cans we’ve got the Mural variety pack. It’s an easy drinking, local cerveza that’s perfect for the river. And it’s only available in Snowmass. We’ll also have some fan favorites on draft like the Starship IPA, the Pilsner and of course VooDoo Ranger. Because we are starting “the come back years” we’ll also have our famous pizza pretzels!

AT: What’s the most important thing the community can do to support you?

RS: Order ahead and support our employee relief fund. Wear a mask when you come to see us. Eat local, drink local, shop local.

AT: Where can we find your most current offerings and updates?

RS: Online at rangerstation.org.

AT: What has been the best customer experience or comment you’ve had since the crisis started?

RS: A customer said to us, “If you open, we will support you!”

AT: Is there anything else you’d like to add regarding your business during the pandemic?

RS: Help save independent small business by supporting local business!

We’re Open: French Alpine Bistro

Business name: French Alpine Bistro

Address: 400 E. Hopkins Ave., Aspen, CO 81611

Phone: 970-925-1566

Web: www.frenchalpinebistro.com

Email: info@lacreperieduvillage.com

Social: @creperieduvillage

Aspen Times: How have you gotten creative during this time? What have you done to keep your customers engaged?

French Alpine Bistro: In lots of ways! Besides offering online ordering from our to-go menu daily between noon and 8:30 p.m., complete with curbside pick-up (think: our famous fondue), there’s also catering and delivery options. In addition, we’re happy to put together a perfect picnic in grand French style: imagine a warm baguette, perfect cheeses and a bottle of fine wine (for now, Colorado statutes are allowing restaurants to sell alcohol, as long as it is in a container that can be resealed). Then, if a patron would like to have the full experience, complete with gorgeous antiques, timeless music and Alpine ambience, she or he is welcome to rent out the entire restaurant for a deeply discounted rate. All of this information, in detail, can be found on our website, in our newsletter and on social media (where we’ll also be offering special giveaways). We are very much looking forward to seeing everyone again soon! Please, stop by our brand new sidewalk bar, where you can pass the time by sipping one of our new summer cocktails while your to-go order is prepared.

AT: What’s the most important thing the community can do to support you?

FAB: Keep celebrating life, with all its milestones, its sweetness and its successfully dodged curveballs, and let us be a part of it. As author Virginia Woolf put it, “One cannot think well, love well, sleep well, if one has not dined well.” In other words, for at least a little while, while you’re dining on fine, French-alpine food, allow us to take away some of the stress, so you can (re)focus on what really matters in life: relationships and gratitude. We’re thankful for you.

AT: Where can we find your most current offerings and updates?

FAB: Your best bet is to start at our website www.frenchalpinebistro.com, where you find our new to-go menu, and then also check out any of our social media sites, specifically Instagram and Facebook. We are also currently offering a 20% discount on all food and drink items! When you order online, be sure to use the code “TAKE20” to receive the discount.

AT: What has been the best customer experience or comment you’ve had since the crisis started?

FAB: It’s been really touching to have had so many patrons get in touch with us over the last few weeks to find out when/how we’ll be reopening. Overall, there’s just been amazing, genuine support from lots of people, who’ve managed to maintain close connections to us. We’re grateful to know they truly care, and that we’re not anonymous and alone, but are instead a part of a wider community. With the outpour of community support that we have received during this time, we feel inspired to pay it forward and will be hand-delivering special discounts and thank-yous to the first-responders that have done a phenomenal job keeping our community safe.

AT: Is there anything else you’d like to add regarding your business during the pandemic?

FAB: We are here for you — to generally offer gourmet food, but also to specifically give you a respite from the hardships of this new reality, as well as to celebrate the simple pleasures of life. Please do refer to our website for specific meals, wines, and our new summer cocktails, which we also serve to-go!

We’re Open: Sun Dog Athletics

Business name: Sun Dog Athletics

Address: 312 Teal Ct. Aspen, CO 81611 (home office)

Phone number: 970-925-1069

Web: www.sundogathletics.com

Email: sundog@sopris.net

Social media: @sundogathletics (Instagram) and Facebook

Aspen Times: How have you gotten creative during this time? What have you done to keep your customers engaged?

Sun Dog Athletics: Although closed temporarily by the Pitkin County health order, we’ve continued to head out on a variety of adventure sports using “solo distancing” and gathered enticing adventure-related media to create content for our very positive and informative monthly newsletters and growing social media platform. There’s nothing like an old-fashioned phone conversation to ask guests and potential future clientele to stay connected and build relationships as well.

AT: What’s the most important thing the community can do to support you?

SDA: As a small seasonal business, we really rely on local referrals. Whether for locals or visitors, individuals or groups, please keep Sun Dog Athletics in mind for private, fully customized one-of-a-kind instructional adventures in mountain biking, road biking, fat biking, fitness hiking, canoeing, snowshoeing and cross-country skiing. It’s a win-win-win for the people referring, our guests and us!

AT: Where can we find your most current offerings and updates?

SDA: Contact owner Erik Skarvan any time by phone or e-mail, like Sun Dog Athletics on Facebook, which is updated weekly, or explore www.sundogathletics.com for regular updates.

AT: What has been the best customer experience or comment you’ve had since the crisis started?

SDA: A client said, “My daughter and I thank you, thank you, thank you for still being open for snowshoeing!” According to this very grateful guest, we were perhaps the last guides offering healthy outdoor adventures, while applying social distancing prior to being closed by the county’s health order.

AT: Is there anything else you’d like to add regarding your business during the pandemic?

SDA: Through this very challenging time, we’re still celebrating our 24th anniversary as Aspen’s Adventure Sports School in May and offering anniversary specials! It’s an incredible ride and blessing that we’re extremely grateful for and that no one can take away. We highly recommend following your dreams too!

We’re Open: Heirlooms Resale

Business name: Heirlooms Resale

Address: 144 Midland Ave., Basalt, CO 81621

Phone number: 970-927-4384

Web: www.heirloomsresale.com

Email: heirloomsresale@comcast.net

Social media: @heirloomsresale

Aspen Times: How have you gotten creative during this time? What have you done to keep your customers engaged?

Heirlooms Resale: We finally bit the bullet and built an online shopping experience for our customers! It ensures we will be able to provide for our consignors and shoppers, no matter what the future holds. Our Instagram is a fun place to communicate with our customers. We may even have a viral TikTok or two.

AT: What’s the most important thing the community can do to support you?

HR: Shop small, shop local! Business for our neighbors will only amplify our success. Amazon will survive, but let’s make sure our neighbors do!

AT: Where can we find your most current offerings and updates?

HR: If you land on our website’s home page, there is an area to subscribe to our emails. Our emails have the most thorough information. But Facebook and Instagram are our favorites!

AT: What has been the best customer experience or comment you’ve had since the crisis started?

HR: An “I miss you!” by 500 peeps.

AT: Is there anything else you’d like to add regarding your business during the pandemic?

HR: We are your one-stop drop and shop. Jewelry, furniture, art, homegoods, clothing and more — the only thing you won’t find here are groceries. We can’t wait to see you!

We’re Open: Bosq Restaurant

Business name: Bosq Restaurant

Address: 312 South Mill St., Aspen, CO 81611

Phone: 970-710-7299

Web: www.bosqaspen.com

Email: molly@bosqaspen.com

Instagram/Facebook: @bosqaspen

Aspen Times: How have you gotten creative during this time? What have you done to keep your customers engaged?

Molly Dodge, Bosq Restaurant co-owner: We have decided to join the pick-up and delivery club and we are keeping our guests engaged by doing themed nights, which really excite Aspenites. Our Mexican night sold out quickly and our David Wang Asian dinners also got the attention of our locals.

AT: What’s the most important thing the community can do to support you?

MD: As we have experienced from the beginning of COVID-19, Aspen truly supports Aspen when times get tough. We see this all the time in this small town and this virus is no different. The moment we closed our doors, the phone was ringing off the hook with people who wanted to buy gift certificates since they couldn’t come dine. We started a GoFundMe page that quickly filled up with support. Many calls I take for carry-out end with a “thank you and we are here for you.” I think the community will keep doing what it does best, which is show up to show love.

The one thing that has been more difficult than anything is trying to get some relief from our landlord, who unfortunately is not a local and I don’t feel knows the way this town works together. We have talked to our many business owner friends and they have been impressed with the way their local landlords are willing and able to work with them. Sadly, that is not our situation. We need to see some sort of support from Aspen as well as working with him directly. We at Bosq are part of the DNA of this town (as Barclay grew up here and I’ve been coming here since I was in the womb) and it would be devastating to start seeing empty storefronts line our streets.

AT: Where can we find your most current offerings and updates?

MD: I am a huge believer in social media so I try to post constantly on our Instagram and Facebook, @Bosqaspen. I love showing “behind the scenes” footage and really engaging our friends in what goes into their dinner! It’s fun for our crew as they are all passionate cooks and chefs and love sharing their talent with our followers. I also keep our website up-to-date daily: www.bosqaspen.com.

AT: What has been the best customer experience or comment you’ve had since the crisis started?

MD: Barclay, our 1-year-old Lennon, and I personally do the deliveries so we have enjoyed seeing our friends from afar. We had one guest surprise their neighbor with some cocktails so we knocked on the door with a bag full of fun as their friends watched from their yard and everyone cheered one another! It’s cool to see the community taking care of their neighbors … literally. We have another friend of Bosq who is going through a tough time physically and swears that our THC (Tequila, Honey and Cilantro) Margarita is curing her illness! Tequila wins!

AT: Is there anything else you’d like to add regarding your business during the pandemic?

MD: We are a very small restaurant with an extremely tight crew and it has been amazing to see our team come together with excitement on ideas and ways to improve and grow during the worst case scenario. I am really proud of my husband and our guys as they’ve been working their tails off to make sure that we give this our all. Bosq means the world to us and we are going to do everything in our power to make sure that we are still around in a year helping Aspen stay unique and special. We love living and working here and even though running a business in this town is extremely difficult, we know it is worth every ounce of struggle. We will also be supporting our local farmers more than ever. We take our relationships with the farmers extremely seriously and want to see them survive as much as our own selves. We plan to have around 85% of our menu be local, which the exception of fish and other things we can’t control, of course. We love going out to the farms and personally picking out our produce for the restaurant. It’s part of our world.