Fun. has canceled its headlining Friday-night performance at the Jazz Aspen Snowmass Labor Day Experience, festival organizers announced Tuesday afternoon. Grace Potter and the Nocturnals — who played the festival last year — will replace the band in the 7:30 p.m. slot, following Ziggy Marley.
“Due to a personal family issue unfortunately Fun. needs to cancel their appearance at this year’s JAS Experience,” Fun. said in a written statement. “The band apologizes for disappointing the fans and any inconveniences this causes, and very much appreciates your understanding.”
Jazz Aspen Snowmass is offering refunds or exchanges to any ticket holders who choose not to attend Friday’s concerts by Potter and Marley, according to a statement. Refunds will be issued with appropriate proof of purchase.
Potter is in Los Angeles recording with the Nocturnals, so she was available for Friday and had her band together — allowing her to fill in on short notice.
Potter’s high-energy rock shows have earned her a local following. Along with the Vermont-based band’s 2013 Labor Day performance, on the bill with Jason Mraz, she’s played multiple times at Belly Up in recent years and at Aspen Skiing Co.’s Hi-Fi Concert series. She and her band will headline a show at Red Rocks Amphitheatre in September.
At last year’s festival, Potter gave a memorable performance on a rainy evening in Snowmass Village.
“She just turned that mood over like it didn’t matter,” said Jim Horowitz, president and CEO of Jazz Aspen Snowmass. “She’s capable of dealing with adversity.”
Horowitz said Fun. canceled a few days ago and the nonprofit worked to book a suitable replacement.
“We wanted to do the best we could to find an artist that would be appealing to anyone who was coming out to see Fun.,” Horowitz said. “Grace Potter is definitely a lot of fun.”
The situation is rare but not without historical precedent for Jazz Aspen Snowmass. In 1999, Seal canceled his Labor Day festival performance days in advance, and bluesman Taj Mahal filled in.
Horowitz said ticket sales have been solid going into the festival weekend, with Saturday as the biggest seller thus far. General-admission tickets are still available for all three days. VIP passes have sold out for Saturday, when OneRepublic, Earth Wind & Fire, and Moon Taxi perform, but are still available for Friday and for Sunday (Carrie Underwood, Nickel Creek and The Revivalists).
“It wasn’t the original plan, but it’s going to be a great night of music,” Horowitz said of the lineup change.
Refund and exchange info
For requests for refunds on general-admission tickets, email jasaspensnowmass@complete ticketsolutions.com or call 866-527-8499. Three-day pass holders will be refunded one-third of the total purchase price if requested. All refunds must be requested by Sept. 5, 2015.
Exchange of Friday tickets for Saturday or Sunday tickets also is available. Exchanges of a Friday ticket for a Saturday or Sunday ticket can be made in advance of the shows at email@example.com or 866-527-8499. Exchanges come at no additional cost, though face prices for Saturday and Sunday are higher than Friday. Exchanges also may be made at the will-call box office, based on availability, on the day for which you wish to attend.
“We strongly encourage you to make the exchange in advance. You will not be charged the additional cost on the Sat/Sun ticket,” the nonprofit said in a statement.
VIP pass holders should contact JAS at 970-920-4996 for information on refund or exchange options.