ASPEN - Aspen Valley Hospital has been recognized as the overall best performer by Avatar International, a research and consulting firm specializing in health care quality improvement. The award is given to the top facilities in Avatar's national database with the highest overall combined scores for inpatient, outpatient, emergency and ambulatory surgery departments.
The hospital also received recognition for exceeding patient expectations, according to a statement issued by the hospital Monday. The award is based on the three critical survey items gauging patient expectations about quality of care, reliability and customization before the visit.
"We place great value on the patient's perception of their experience," said Elaine Gerson, chief clinical Officer at Aspen Valley Hospital, in the statement. "Being in the top 5 percent of Avatar's database of hospitals throughout the nation is rewarding, but our real motivation is simply to provide exemplary service to our patients."
Also, a best-performer award was extended specifically for pain management related to inpatient care. In addition to the awards extended by Avatar International, the National Rural Health Association added Aspen Valley Hospital to its top-20 list of critical access hospitals for patient satisfaction. There are 1,330 critical access hospitals in the country.
"We're proud of the efforts of our physicians and staff who have contributed to our hospital achieving this designation," said hospital Chief Executive Officer Dave Ressler. "The results mean our community can count on us for a quality experience when health care is needed."